Practice Policies and Consent for Services

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This document contains important information about my professional services and business policies. Please read it carefully. Your acknowledgment and agreement to this document will represent a binding agreement between us.

Thank you for the opportunity to assist you with your wellness and personal growth goals. My aim is to provide supportive and insightful guidance to help you navigate life's challenges and unlock your potential. If you have any questions or comments regarding our sessions or these policies, please feel free to bring them up during our sessions or by contacting me at connect@ahmybrock.com.

Please read this section carefully as it defines the scope of the services provided.

The services offered by Ahmy Brock, as a Life Consultant and Intuitive Guide, are designed to provide guidance, support, and insights for personal development, well-being, and navigating life transitions.

Important Disclaimer:

• Non-Licensed Services: Although I possess extensive experience as a previously licensed Marriage and Family Therapist (MFT), the services I offer now are not licensed mental health services. I have retired my MFT license, and therefore, these services do not fall under the purview of professional psychotherapy, counseling, or any other licensed mental health practice.
• Not a Substitute for Professional Care: My services are not intended to diagnose, treat, or cure any mental health disorder, medical condition, or provide medical advice. They should not be considered a substitute for professional mental health care (e.g., therapy, psychiatry), medical treatment, legal advice, financial advice, or any other professional service requiring a license.
• Client Responsibility: You understand and agree that you are solely responsible for your own well-being and decisions. You are encouraged to seek independent professional advice from licensed practitioners for any mental health, medical, legal, financial, or other professional concerns.

If you need to contact me between sessions, please email me at connect@ahmybrock.com. I am often not immediately available; however, I will attempt to respond to your message within 24 hours and in most cases the same day during business hours (Monday-Friday, 9 AM - 5 PM EST).

Please note: Email is not a secure method of communication for sensitive personal information. Additionally, these services are not designed for crisis intervention. If you are experiencing a mental health crisis or emergency, please contact emergency services (e.g., 911), your local crisis hotline, or a licensed mental health professional immediately.

4. Appointments, Cancellations, and Rescheduling Policy
Appointments are an important commitment of your time and mine. Late cancellations and no-shows limit opportunities for others who may need services.

Reschedules and Cancellations

• Policy: If you need to cancel or reschedule, please do so as soon as possible. A minimum of 24 hours’ notice is preferred, but I understand that unforeseen circumstances (“life happens”) can arise.
• Grace Period: If you are unable to provide 24 hours' notice, you may reschedule your session within 30 days of the original appointment time without losing your payment. The rescheduled session must be completed within that 30-day window. If you do not reschedule within 30 days, the payment will be forfeited.

No-Show/No-Call Policy
If you do not attend your scheduled session and do not notify me in advance, the payment for that session will be forfeited. You are welcome to book and pay for a new session if you wish to continue services.

Late Arrival Policy
If you arrive late, your session will be shortened to the time remaining. Sessions cannot be extended beyond the originally scheduled end time.

Exceptional Circumstances
If cancellation is necessary due to exceptional circumstances, refund requests will be considered on a case-by-case basis. To request a refund, please email connect@ahmybrock.com and provide documentation if necessary to support your request.

NOTE FOR ANY CANCELLATIONS & APPROVED REFUNDS:
If you cancel with plenty of notice and prefer not to reschedule, you may request a refund. Please note that credit card processors retain a small processing fee (usually about 3–4%) and do not return it when a payment is refunded. Because of this, your refund will reflect the session cost minus that fee.

All information shared during our sessions will be held in strict confidence. Your privacy is of utmost importance. I will not disclose any personal information shared with me without your explicit written consent, except in the following limited circumstances as required or permitted by law:

• If there is a reasonable suspicion of child abuse, elder abuse, or dependent adult abuse.
• If you pose a serious threat of harm to yourself or others.
• If a court order or subpoena requires the release of information.

As a client, you are responsible for:

• Attending scheduled sessions on time.
• Providing accurate and complete information relevant to your goals.
• Actively participating in the process and engaging with the guidance offered.
• Notifying me in advance if you need to cancel or reschedule an appointment.
• Understanding that the effectiveness of the services depends on your engagement and willingness to implement insights.

Payment for services is required to confirm your booking. Payment is processed securely through PayPal at the time of scheduling. All sales are final, subject to the rescheduling policy outlined in Section 4.

Services may be terminated by either party at any time. I reserve the right to terminate services if I determine that the services are not appropriate for your needs, if there is a conflict of interest, or if these policies are not adhered to. You have the right to terminate services at any time.

By scheduling a session and checking the "Yes" box on the invitee form, you confirm that:

• You have read and fully understand the "Practice Policies and Consent for Services" document.
• You understand the nature of the services provided, including the explicit disclaimer that these are not licensed mental health or medical services and are not a substitute for such.
• You agree to abide by all the policies outlined herein, including those pertaining to appointments, cancellations, no-shows, and late arrivals.
• You consent to receive services under these terms and conditions.

Thank you for choosing Ahmy Brock for your Life Consulting and Intuitive Guidance services.